Legal
Returns & Refunds Policy
Last updated 1 September 2026. Please read this policy before requesting a return.
1. Our approach
We want every order to be right, but given what we sell, returns aren't handled the way a typical retailer would handle them. This policy sets out when a return is accepted and what happens when it is. It sits alongside our Terms & Conditions, which this policy forms part of.
2. What can be returned
Goods can only be returned in their original, unopened packaging and in the full quantity originally supplied. We can't accept a return of goods that have been opened, used, partially consumed, or repackaged, and we can't accept a partial return of a quantity that was supplied as one unit or pack.
3. Damaged goods only
Outside of a genuinely damaged order, we don't offer returns, exchanges, or refunds — including for a change of mind. If what arrives is damaged, get in touch as soon as you notice, with photos where possible, and we'll arrange either a replacement or store credit, whichever suits the situation. We don't offer cash refunds.
4. Dope Dodo's discretion
Every return is looked at on its own facts, and whether a return is accepted, and whether it's resolved by replacement or store credit, is entirely at Dope Dodo's discretion. Meeting the conditions above is what makes a return eligible for consideration — it isn't a guarantee of a particular outcome.
5. How to request a return
Contact us at dopedodobrand@gmail.com, or via the WhatsApp button inside the Glasshouse, with your order details and, for damaged goods, photos of the item and its packaging as received.